How to Submit a Support Ticket

Visit the DeanIT Support Portal:
Go to https://deanit.freshdesk.com/support/home.

Click "Submit a Ticket":
This is usually at the top-right of the page.

Choose from "Report an Issue", "Ask a Question", or "Enquire Status". 

Fill Out the Form:

• Your Email Address: Use your company or personal email.

• Subject: A short description (e.g., “Can’t access email”).

• Description: Explain the issue in detail, including:

  • What you were doing when the issue occurred

  • Any error messages

  • Steps you’ve already tried

Attach a Screenshot (Optional but Helpful):
If you can show us the issue, we can fix it faster.

Submit the Ticket:
You’ll get an email confirmation with a ticket number.